A full year of touch points for you and your team to create value together.

Abstract:
Join your fellow members in a brainstorming session about how to identify effective leading indicators of innovation success. As a group, we will share and learn from one another regarding how key performance indicators are selected and the purpose they serve for project, portfolio and teams.

Key Brainstorm Challenges:

• How do you define success (business, team, portfolio, programs, etc.)
• How does the type of innovation and business model impact the selection of key performance indicators?
• How do you select the data source, time point that is relevant for your KPI?
• How do you leverage your KPIs to help your team, business, portfolios, programs?

A Membership Brainstorm – an 80% Interactive Format. Brainstorm sessions zero in on a a key area of focus within a Council Critical Issue. Members engage in spontaneous group discussion to generate ideas and problem-solve about shared challenges.

Abstract:
We invite you to join your fellow members for an engaging brainstorming session where we’ll explore practical strategies to boost your influence as a CX professional! This exciting session, led by Mark Levy—head of CX at Frontier Communications, publisher of the DCX Newsletter, and creator of the best-selling course “30 Days to Greater Influence”—will provide valuable insights, actionable ideas, and solutions to the common challenges we encounter while advocating for customer-centric initiatives and driving meaningful change within our organizations. Come ready to collaborate and share your thoughts!

Key Brainstorm Challenges:

1. Building Credibility: How can CX professionals establish themselves as credible and trusted voices within their organizations?
2. Effective Communication Strategies: What communication strategies are most effective for gaining buy-in for CX initiatives and navigating organizational dynamics?
3. Cultivating Allies and Networks: How can CX professionals build a strong network of support for their initiatives to drive customer-centric change?
4. Aligning CX Goals with Business Objectives: How can we ensure our CX efforts directly support the organization’s overall strategic goals and demonstrate a tangible return on investment?

Innovation Workshop Focus:
Leveraging the Strength of Strategic Partnerships
Featuring Regularly Scheduled Networking Time & Four Collaboration Zones to Choose From

Innovation Tour and Experience at Dreamscape Learn:
Dreamscape Learn is ASU’s newest learning platform integrating virtual reality and XR technologies into its STEM courses and degree programs. You will be immersed in an Intergalactic Wildlife Sanctuary, and collaborate with an artificial intelligence to discover, investigate and solve novel scientific problems.

This concept was developed by Dreamscape Immersive co-founder and acclaimed Hollywood executive Walter Parkes, along with Academy Award-winning director and producer Steven Spielberg. The experiences are built upon a groundbreaking new approach to virtual reality; powered by advanced proprietary software, the revolutionary platform merged the techniques of motion capture and full body mapping to render audiences, in real time, as life-like avatars inside computer-generated worlds. Join us and experience virtual reality like you’ve never experience before and learn how this technology can be applied to your innovation process. Learn more at https://youtu.be/s3Pfre9lX0w?si=rB7-KzQHEhA5-YxD.

Click above to check out the event website for more details.

More details coming soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.

*Date & Location Subject to Change – Please See Your Frost & Sullivan Representative for Questions
Innovation Workshop Focus:
Embracing Generative AI Business Model Innovation

Click above to check out the event website for more details.

More details coming soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.

*Date & Location Subject to Change – Please See Your Frost & Sullivan Representative for Questions

Eclipsing Your Customer’s Expectations

Click above to check out the event website for more details.

*Date & Location Subject to Change – Please See Your Frost & Sullivan Representative for Questions

Our 2025 Annual Council Meeting will be held on Monday, September 15th, as part of the Innovation Workshop & Tour: A Quarterly Series Midwest Locale*. Immediately following the Welcome Networking Bruncheon, participating Partners will collaborate on a preliminary set of critical issues to later be sent out to Growth Partners for a Council vote. This process will determine the Critical Issues Agenda, to be addressed throughout 2026. The Critical Issues Agenda will guide the development of in-person events, virtual events and curated content. Setting the Critical Issues Agenda is a key role in ensuring the content for the Council remains driven by its Partners.

*Date & Location Subject to Change – Please See Your Frost & Sullivan Representative for Questions

Click above to check out the event website for more details.

More details coming soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.

*Date & Location Subject to Change – Please See Your Frost & Sullivan Representative for Questions

Click above to check out the event website for more details.

More details coming soon!

Your Executive Coach:
Michael O. “Coop” Cooper, Founder of High Performance Orgs, will be your Virtual Executive Coach. Coop is an internationally recognized executive coach, advisor, facilitator and trainer who specializes in working with executive teams to develop the leadership skills, alignment and strategies to grow and thrive in a constantly changing environment. Coop has 23 years of experience as a coach, management consultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20 countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America, Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams to develop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specifications for the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coop is a contributor to Fast Company. Learn more about Coop and his Executive Coaching on LinkedIn.